For hotels and restaurants in France
lemotdupatronLe Mot du Patron is the only review-reply service that writes, and publishes on its own, the reply the owner of the house would have signed: matched to the house's standing, to its clientele, and to the guest who wrote.
It is made for the owner-operator of an independent hotel, restaurant or hotel-restaurant in France, from the bistro to the gastronomic table.
Every reply is written as the patron would write it. Before the first word, three things are read: the house, the people it welcomes, and the one who wrote.
A bistro does not answer like a gastronomic table. The reply knows where your house sits: its stars, its distinctions, such as Maître Restaurateur or a ranked wine list, and its price range.
The same review gets a different answer at a zinc counter than under a white tablecloth, because the patron of each would say it differently.
Leisure, business, luxury, families. The people at your tables are not the same, and the way you speak to them is not either.
Each reply is pitched to the clientele your house actually welcomes, and to no other.
Every review says something about its author: the rating, the language, the occasion, a first visit or a regular.
The reply answers that person, in that language, the way the patron would if they sat down to write it by hand.
The reply is not left as a draft. It is written, and it is put online for you.
Nothing goes out that you could not have signed. Every reply is published in your name, and can be withdrawn at your word.
Its standing, its clientele, its price range.
The rating, the language, the occasion, a first visit or a regular.
In the voice of the patron, and put online on its own.
49 EURper month
One monthly subscription for each establishment. Stop whenever you like: the replies already published stay online — they are yours.
Three invented houses and three invented guests, to show how a reply changes with the house and with the one who wrote. The reply invents nothing: no promise, no apology the review does not call for, and never a signature that is not the patron's. Samples, not real reviews.
SampleSample reply
Bistro · leisure · moderate prices
Review 5/5 · English · anniversary · first visit
Sample review
Perfect evening for our anniversary. The beef cheek melted, and the waiter found us a quiet corner.
Sample reply
Dear guest, thank you for choosing us for your anniversary. I am glad the corner suited you, and that the beef cheek did what it should. Come back and tell us how the year went.
The patron
SampleSample reply
Gastronomic table · Maître Restaurateur · business
Review 4/5 · French · business lunch · regular
Sample review
Très bon déjeuner d’affaires, comme toujours, mais le dessert a mis longtemps à arriver.
Sample reply
Cher Monsieur, merci de votre fidélité : votre table compte pour nous. Le dessert a trop attendu ce jour-là, c’est à moi de le corriger, et j’en parle à la salle dès ce soir. À très bientôt.
Le patron
SampleSample reply
Hotel-restaurant · families · upper-moderate prices
Review 3/5 · English · family stay · first visit
Sample review
Lovely garden, and the children were so welcome. Our room faced the road, though, and the nights were noisy.
Sample reply
Dear guests, I am happy the children felt at home in the garden. A noisy night is not what we want for a family: next time I will give you a room on the courtyard side. Please tell us when you plan to return.
The patron
